SAP Conversational AI incident

Disruption on SAP Conversational AI platform

Major Resolved View vendor source →

SAP Conversational AI experienced a major incident on August 31, 2021 affecting [EU10] Dialog and [EU10] Channels Connector and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 10:33 AM UTC
Resolved
Aug 31, 2021, 01:20 PM UTC
Duration
2h 47m
Detected by Pingoru
Aug 31, 2021, 10:33 AM UTC

Affected components

[EU10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[EU10] Design Time

Update timeline

  1. investigating Aug 31, 2021, 10:33 AM UTC

    Dear Users, We are currently experiencing disruption on our bot connector. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. monitoring Aug 31, 2021, 11:04 AM UTC

    Dear Users, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the platform. Regards, The SAP Conversational AI team

  3. resolved Aug 31, 2021, 01:20 PM UTC

    This incident has been resolved.