SAP Conversational AI incident

Disruption on SAP Conversational AI platform

SAP Conversational AI experienced a major incident on August 31, 2021 affecting SAP Conversational AI and [EU10] Dialog and 1 more component, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started: Aug 31, 2021, 01:21 PM UTC
Resolved: Aug 31, 2021, 08:58 PM UTC
Duration: 7h 37m
Detected by Pingoru: Aug 31, 2021, 01:21 PM UTC

Affected components

SAP Conversational AI[EU10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[EU10] Design Time

Update timeline

identified Aug 31, 2021, 01:21 PM UTC

Dear Users, A problem has been identified by the SAP Business Technology Platform team and the issue resolution is in progress. This affects several critical functionalities of the SAP Conversational AI platform. We are working closely with the BTP team to resolve the issue. We thank you for your patience. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/2c071ngwz7gf Regards, The SAP Conversational AI team
monitoring Aug 31, 2021, 01:38 PM UTC

Dear Users, The service has been restored since 13:28 UTC on 31 Aug 2021 and we are monitoring to ensure stability. Regards, SAP Conversational AI
resolved Aug 31, 2021, 08:58 PM UTC

This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team