SAP Conversational AI incident

Outage on SAP Conversational AI platform

Critical Resolved View vendor source →

SAP Conversational AI experienced a critical incident on October 8, 2020 affecting SAP Conversational AI, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2020, 01:51 PM UTC
Resolved
Oct 08, 2020, 03:31 PM UTC
Duration
1h 39m
Detected by Pingoru
Oct 08, 2020, 01:51 PM UTC

Affected components

SAP Conversational AI

Update timeline

  1. investigating Oct 08, 2020, 01:51 PM UTC

    We are currently experiencing outages on our platform. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.

  2. investigating Oct 08, 2020, 01:51 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 08, 2020, 01:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 08, 2020, 02:24 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 08, 2020, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 08, 2020, 03:31 PM UTC

    This incident is resolved. We apologize for the inconvenience caused. Regards, SAP Conversational AI Team