SAP Conversational AI incident

Outage on SAP Conversational AI platform

Minor Resolved View vendor source →

SAP Conversational AI experienced a minor incident on November 5, 2020 affecting [EU10] Design Time and [US10] Design Time, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2020, 03:01 PM UTC
Resolved
Nov 05, 2020, 03:41 PM UTC
Duration
39m
Detected by Pingoru
Nov 05, 2020, 03:01 PM UTC

Affected components

[EU10] Design Time[US10] Design Time

Update timeline

  1. identified Nov 05, 2020, 03:01 PM UTC

    Dear Customers, Due to an ongoing issue with SAP Cloud Platform backing services, some of the platform operations may be intermittently unavailable. More information here: https://sapcp.statuspage.io/incidents/7vzwy8ygvn7g. SAP Cloud Platform support teams are looking into the incident. This does not affect the bot runtime and dialog endpoints. We will monitor the progress of this issue and keep you posted. We apologize for the inconvenience. Regards, SAP Conversational AI Team

  2. monitoring Nov 05, 2020, 03:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2020, 03:41 PM UTC

    This incident has been resolved and the platform is fully operational.