SAP Conversational AI incident

Outage on WebClient integration

Critical Resolved View vendor source →

SAP Conversational AI experienced a critical incident on January 19, 2021 affecting [EU10] Channels Connector, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2021, 10:53 AM UTC
Resolved
Jan 19, 2021, 11:34 AM UTC
Duration
41m
Detected by Pingoru
Jan 19, 2021, 10:53 AM UTC

Affected components

[EU10] Channels Connector

Update timeline

  1. investigating Jan 19, 2021, 10:53 AM UTC

    We are currently experiencing outages on our bots connected via WebClient. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, SAP Conversational AI

  2. identified Jan 19, 2021, 10:57 AM UTC

    Dear Customers, We have identified the root cause of the outage and we are working on a fix. Fix will be implemented as soon as possible. Regards SAP Conversational AI Team

  3. identified Jan 19, 2021, 11:02 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 19, 2021, 11:23 AM UTC

    Dear Customers, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the channels. Regards SAP Conversational AI Team

  5. resolved Jan 19, 2021, 11:34 AM UTC

    Dear Customers, This incident has been resolved and the platform is fully operational. We apologize for the inconvenience. Regards SAP Conversational AI Team