SAP Conversational AI incident

Intermittent outage on /dialog endpoint

Minor Resolved View vendor source →

SAP Conversational AI experienced a minor incident on April 12, 2021 affecting [US10] Dialog and [EU10] Channels Connector and 1 more component, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2021, 02:29 PM UTC
Resolved
Apr 12, 2021, 08:14 PM UTC
Duration
5h 45m
Detected by Pingoru
Apr 12, 2021, 02:29 PM UTC

Affected components

[US10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[US10] Channels Connector[US10] NLU Analysis

Update timeline

  1. investigating Apr 12, 2021, 02:29 PM UTC

    Dear Users, Starting 9:51 am CET, we are experiencing intermittent outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. monitoring Apr 12, 2021, 04:03 PM UTC

    Dear Users, We have identified the intermittent outages in our /dialog endpoint to be caused by an update of the underlying infrastructure that caused individual instances to be unavailable for short period of time, leading to some requests running into a timeout. Only a small amount of the overall /dialog requests were impacted. We are monitoring the stability of the /dialog endpoints and are further analysing the root cause for the unavailability of the instances. Regards, The SAP Conversational AI team

  3. resolved Apr 12, 2021, 08:14 PM UTC

    Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team