SAP Conversational AI incident

Outage on SAP Conversational AI platform

Major Resolved View vendor source →

SAP Conversational AI experienced a major incident on May 21, 2021 affecting SAP Conversational AI and [US10] Dialog and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2021, 05:53 PM UTC
Resolved
May 21, 2021, 08:50 PM UTC
Duration
2h 57m
Detected by Pingoru
May 21, 2021, 05:53 PM UTC

Affected components

SAP Conversational AI[US10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[US10] Channels Connector[EU10] Design Time[US10] NLU Analysis[US10] Design Time

Update timeline

  1. investigating May 21, 2021, 05:53 PM UTC

    Dear Users, We are currently experiencing outages on our platform. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. monitoring May 21, 2021, 06:07 PM UTC

    Dear Users, We have fixed the issue in production and the system has returned to normalcy. We are monitoring the stability of the platform. Regards, The SAP Conversational AI team

  3. resolved May 21, 2021, 08:50 PM UTC

    Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team