SAP Concur experienced a critical incident on June 26, 2015 affecting Analysis/Intelligence, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Analysis/Intelligence
Update timeline
- investigating Aug 14, 2015, 09:16 PM UTC
Root Cause Analysis: Analysis and Intelligence were intermittently unavailable. Users received errors when attempting to log into reporting or run reports; if already logged in, users were logged out. The cause of this issue remains under investigation with our vendor. To restore the service, the servers were restarted. Once our vendor identifies the root cause, we will work with them on any preventive measures.