Sanity incident

Customers may experience difficulty assigning roles

Minor Resolved View vendor source →

Sanity experienced a minor incident on June 9, 2025 affecting Manage, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2025, 03:59 PM UTC
Resolved
Jun 09, 2025, 05:23 PM UTC
Duration
1h 23m
Detected by Pingoru
Jun 09, 2025, 03:59 PM UTC

Affected components

Manage

Update timeline

  1. investigating Jun 09, 2025, 03:59 PM UTC

    We are currently experiencing an issue where some customers may have trouble assigning roles to their users. We are investigating and working toward remediation.

  2. identified Jun 09, 2025, 04:14 PM UTC

    We have identified the root cause of the issue and are working on a fix.

  3. monitoring Jun 09, 2025, 05:03 PM UTC

    A fix for the root issue has been implemented and rolled out to the impacted customers.

  4. resolved Jun 09, 2025, 05:23 PM UTC

    This issue is now resolved and customers should be able to assign roles to users as expected. Thanks for bearing with us and apologies for the turbulence!