Samsung SmartThings incident
SmartThings Platform Degraded Performance
Samsung SmartThings experienced a minor incident on February 10, 2022 affecting Hubs, Devices, and Automations and Mobile App and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2022, 10:51 PM UTC
We are investigating a potential service disruption in the North American region. We're looking into it and will provide additional details as they become available.
- investigating Feb 10, 2022, 11:02 PM UTC
Some users in the North American region may be experiencing delays or failures loading certain parts of the app, controlling devices, and automation executions. We are investigating and will provide updates as available.
- identified Feb 10, 2022, 11:37 PM UTC
We are taking corrective actions to resolve the previously mentioned issues. We will provide updates as available.
- monitoring Feb 11, 2022, 12:14 AM UTC
We are seeing improved performance and users should no longer be seeing issues. We are continuing to monitor traffic to ensure there are no further issues.
- resolved Feb 11, 2022, 12:36 AM UTC
The aforementioned issues have been resolved. Please contact us via support.smartthings.com if you have any questions.