Samsung SmartThings incident

SmartThings Platform Degraded Performance

Minor Resolved View vendor source →

Samsung SmartThings experienced a minor incident on February 15, 2022 affecting Hubs, Devices, and Automations and Mobile App and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2022, 06:53 PM UTC
Resolved
Feb 15, 2022, 07:10 PM UTC
Duration
16m
Detected by Pingoru
Feb 15, 2022, 06:53 PM UTC

Affected components

Hubs, Devices, and AutomationsMobile AppPlatform APIs

Update timeline

  1. investigating Feb 15, 2022, 06:53 PM UTC

    We are investigating a possible service disruption. We're looking into it and will provide additional details as they become available.

  2. identified Feb 15, 2022, 06:58 PM UTC

    Some users in the Europe, Middle East, and Africa regions may be experiencing delays or failures loading certain parts of the app, controlling devices, and automation executions. We are taking corrective action will provide updates as available.

  3. resolved Feb 15, 2022, 07:10 PM UTC

    The issues with loading the app, device control, and automation execution have been resolved. Please contact us via support.smartthings.com if you have any questions.