Samsung SmartThings incident

SmartThings Platform Degraded Performance

Major Resolved View vendor source →

Samsung SmartThings experienced a major incident on May 6, 2022 affecting Mobile App and Mobile App and 1 more component, lasting 10h 19m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2022, 04:09 AM UTC
Resolved
May 06, 2022, 02:28 PM UTC
Duration
10h 19m
Detected by Pingoru
May 06, 2022, 04:09 AM UTC

Affected components

Mobile AppMobile AppMobile App

Update timeline

  1. identified May 06, 2022, 04:09 AM UTC

    We have identified an intermittent service disruption for device controller downloads. We're looking into it and will provide additional details as they become available.

  2. identified May 06, 2022, 04:43 AM UTC

    We've identified the cause of the issue and are taking corrective action. We'll continue to provide updates as they become available.

  3. monitoring May 06, 2022, 05:40 AM UTC

    A fix has been implemented and we're monitoring the recovery.

  4. resolved May 06, 2022, 02:28 PM UTC

    This incident has been resolved.