Samsung SmartThings incident

Potential Issues with ZigBee Functionality With Latest Hub Firmware

Major Resolved View vendor source →

Samsung SmartThings experienced a major incident on October 25, 2022 affecting Hubs, Devices, and Automations and Hubs, Devices, and Automations and 1 more component, lasting 43d. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2022, 08:37 PM UTC
Resolved
Dec 07, 2022, 09:15 PM UTC
Duration
43d
Detected by Pingoru
Oct 25, 2022, 08:37 PM UTC

Affected components

Hubs, Devices, and AutomationsHubs, Devices, and AutomationsHubs, Devices, and Automations

Update timeline

  1. identified Oct 25, 2022, 08:37 PM UTC

    Some users may experience issues with ZigBee functionality since our last hub firmware update. We are currently preparing a firmware release to resolve the issue, but in the meantime users can reboot their hubs to temporarily regain ZigBee functionality.

  2. identified Oct 27, 2022, 10:03 PM UTC

    Some users may experience issues with ZigBee functionality since our last hub firmware update. We are currently preparing a firmware release to resolve the issue, but in the meantime users can reboot their hubs to temporarily regain ZigBee functionality.

  3. monitoring Oct 31, 2022, 08:08 PM UTC

    Hub firmware version 0.45.11 contains a fix for the Zigbee functionality issue and has been released. We are currently monitoring to ensure affected hubs are operating as expected.

  4. resolved Dec 07, 2022, 09:15 PM UTC

    This incident has been resolved.