Samsung SmartThings incident

Device Control & Automations Degraded

Major Resolved View vendor source →

Samsung SmartThings experienced a major incident on December 7, 2022 affecting Hubs, Devices, and Automations, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2022, 09:17 PM UTC
Resolved
Dec 08, 2022, 10:26 PM UTC
Duration
1d 1h
Detected by Pingoru
Dec 07, 2022, 09:17 PM UTC

Affected components

Hubs, Devices, and Automations

Update timeline

  1. identified Dec 07, 2022, 09:17 PM UTC

    We are currently seeing issues in the Americas region. Users may experience high latency controlling devices and automations may also be affected.

  2. identified Dec 07, 2022, 09:42 PM UTC

    The root cause has been addressed and we are monitoring the recovery process. Users may still be seeing some elevated latency for device control and automations.

  3. monitoring Dec 07, 2022, 10:23 PM UTC

    We have fully recovered and are monitoring for any additional issues.

  4. resolved Dec 08, 2022, 10:26 PM UTC

    This incident has been resolved.