Samsung SmartThings incident

Issues with Smart Locks SmartApp

Minor Resolved View vendor source →

Samsung SmartThings experienced a minor incident on January 17, 2023, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2023, 07:27 PM UTC
Resolved
Jan 18, 2023, 02:16 AM UTC
Duration
6h 49m
Detected by Pingoru
Jan 17, 2023, 07:27 PM UTC

Update timeline

  1. investigating Jan 17, 2023, 07:27 PM UTC

    Users are experiencing issues with running and installing the Smart Locks SmartApp. We are investigating.

  2. identified Jan 17, 2023, 07:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 18, 2023, 01:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 18, 2023, 02:16 AM UTC

    The incident has been resolved. It's now possible to reinstall the smart locks smart app