Samsung SmartThings incident
SmartThings Platform Degraded Performance
Samsung SmartThings experienced a notice incident on December 22, 2021 affecting Hubs, Devices, and Automations and Mobile App and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 22, 2021, 02:28 PM UTC
Starting at 12:05 PM UTC, some users in North America may have started experiencing issues with device control and automation execution as well as certain parts of the app not loading as expected. Our cloud services provider was experiencing degraded performance and is seeing improved performance at this time. We are continuing to monitor to ensure full functionality is restored and will provide updates as available.
- resolved Dec 22, 2021, 05:34 PM UTC
The issues with our cloud service provider have been resolved and full functionality has been restored. Please contact us via support.smartthings.com if you have any questions.