Samepage.io experienced a major incident on June 14, 2017, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 14, 2017, 12:14 PM UTC
Samepage is currently unavaliable. We're investigating the issue.
- identified Jun 14, 2017, 01:03 PM UTC
We had to recover some data from backup. Most people should see no problem now. We're continuing to investigate.
- resolved Jun 14, 2017, 05:35 PM UTC
This morning around 5am Pacific Time (11:52 UTC), an incident occurred which caused a temporary failure of certain Samepage administration functions. In order to recover from this failure, we took Samepage offline for approximately 1 hour. At approximately 13:00 UTC the error was corrected and access to Samepage was restored. No customer data inside Samepage was lost or damaged. Samepage is functioning normally now. We have identified a small number of customers where new user registrations may have been affected, and we are reaching out to those customers directly.