SambaNova incident

Regional Login to SambaNova Cloud - Japan recieving errors

Critical Resolved View vendor source →

SambaNova experienced a critical incident on January 23, 2025 affecting SambaCloud - Japan, lasting 12h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 07:43 AM UTC
Resolved
Jan 23, 2025, 08:25 PM UTC
Duration
12h 41m
Detected by Pingoru
Jan 23, 2025, 07:43 AM UTC

Affected components

SambaCloud - Japan

Update timeline

  1. investigating Jan 23, 2025, 07:43 AM UTC

    At present certain logins to the Japan based authentication services are receiving a nonce error.

  2. investigating Jan 23, 2025, 07:46 AM UTC

    Moving to partial outage as it is just effecting Auth

  3. monitoring Jan 23, 2025, 08:14 AM UTC

    The Issue is known and a workaround is in place until a permanent fix goes in via the official release process.

  4. resolved Jan 23, 2025, 08:25 PM UTC

    This incident has been resolved.