Salv experienced a major incident on April 19, 2024 affecting app.salv.com, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 19, 2024, 01:41 PM UTC
We are currently investigating this issue with alerts view backlog not loading. All other systems are working as expected.
- identified Apr 19, 2024, 02:22 PM UTC
The issue has been identified, and a hotfix has been applied that should remediate the issue. Our team is continuing to monitor the system closely to ensure stability and performance. We are actively working on long-term solutions to prevent similar incidents in the future. Thank you for your patience and understanding as we work to resolve this issue. We will provide further updates as more information becomes available.
- resolved Apr 19, 2024, 03:34 PM UTC
The fix has been applied, and all systems are now working as expected. Our team will continue monitoring the system closely to ensure ongoing stability and performance. Thank you for your patience and understanding throughout this process.