SalesRabbit incident

Elevated API Errors

Minor Resolved View vendor source →

SalesRabbit experienced a minor incident on December 7, 2021 affecting Web App and Mobile - Android, lasting 15h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 08:36 PM UTC
Resolved
Dec 08, 2021, 11:47 AM UTC
Duration
15h 10m
Detected by Pingoru
Dec 07, 2021, 08:36 PM UTC

Affected components

Web AppMobile - Android

Update timeline

  1. investigating Dec 07, 2021, 08:36 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Dec 07, 2021, 11:16 PM UTC

    Our Cloud provider (AWS) is experiencing issues. They have been working on it and we hope to be back up fully shortly.

  3. identified Dec 08, 2021, 03:05 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Dec 08, 2021, 11:47 AM UTC

    This incident has been resolved.