SalesRabbit incident

Outage reported in one customer environment.

Major Resolved View vendor source →

SalesRabbit experienced a major incident on October 4, 2022 affecting Web App and Mobile - Android and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2022, 05:31 PM UTC
Resolved
Oct 04, 2022, 06:52 PM UTC
Duration
1h 20m
Detected by Pingoru
Oct 04, 2022, 05:31 PM UTC

Affected components

Web AppMobile - AndroidPublic API

Update timeline

  1. identified Oct 04, 2022, 05:31 PM UTC

    The main database for one of our customers has failed. We're restoring their database now. Only one affected customer.

  2. monitoring Oct 04, 2022, 05:41 PM UTC

    We'll continue to monitor but all affected systems appear to be running smoothly again.

  3. resolved Oct 04, 2022, 06:52 PM UTC

    This incident has been resolved.