SalesRabbit incident

Slowdown in the web app

Major Resolved View vendor source →

SalesRabbit experienced a major incident on May 11, 2023 affecting Web App and Mobile - Android, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 08:56 PM UTC
Resolved
May 12, 2023, 02:53 AM UTC
Duration
5h 56m
Detected by Pingoru
May 11, 2023, 08:56 PM UTC

Affected components

Web AppMobile - Android

Update timeline

  1. identified May 11, 2023, 08:56 PM UTC

    We have an issue with our web app being overloaded right now for some accounts. We're working to increase resources to improve performance.

  2. identified May 11, 2023, 09:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 11, 2023, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified May 11, 2023, 11:31 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring May 11, 2023, 11:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 12, 2023, 02:53 AM UTC

    This incident has been resolved.