SalesRabbit experienced a critical incident on September 12, 2023 affecting Web App, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Sep 12, 2023, 08:15 PM UTC
We are currently investigating this issue.
- identified Sep 12, 2023, 08:25 PM UTC
We have identified the issue. It is localized to users on our single sign-on. We'll have a fix rolled out in the next few minutes.
- monitoring Sep 12, 2023, 08:36 PM UTC
Our team has implemented a solution to address the issue. As a result, all customers should now be able to access their accounts without any problems.
- resolved Sep 12, 2023, 10:16 PM UTC
This incident has been resolved.
- postmortem Sep 12, 2023, 10:16 PM UTC
A fix for our freemium users inadvertently impacted our SSO customers. We will still push the change out to improve our freemium user experience after we have verified that the change won’t impact paying customers.