SalesRabbit incident

Application slow or not responsive

Notice Resolved View vendor source →

SalesRabbit experienced a notice incident on March 20, 2024 affecting Web App and Mobile - Android, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 05:16 PM UTC
Resolved
Mar 20, 2024, 06:32 PM UTC
Duration
1h 16m
Detected by Pingoru
Mar 20, 2024, 05:16 PM UTC

Affected components

Web AppMobile - Android

Update timeline

  1. investigating Mar 20, 2024, 05:16 PM UTC

    Many user syncs for our mobile applications were reset yesterday due to a maintenance job. This large amount of resyncs is causing high load on system, slowness and unresponsive. We apologize for this innocence and are trying to find ways to fix.

  2. investigating Mar 20, 2024, 05:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 20, 2024, 06:09 PM UTC

    A fix has been implemented and we are now monitoring.

  4. monitoring Mar 20, 2024, 06:09 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 20, 2024, 06:32 PM UTC

    Incident has been resolved.