SalesIntel Outage History

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SalesIntel had 2 outages in the last 2 years totaling 14h 1m of downtime — averaging 0.1 incidents per month.

There were 2 SalesIntel outages since October 13, 2025 totaling 14h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.salesintel.io

Major October 20, 2025

Increased latency due to AWS outages

Detected by Pingoru
Oct 20, 2025, 12:30 PM UTC
Resolved
Oct 20, 2025, 08:52 PM UTC
Duration
8h 22m
Timeline · 5 updates
  1. investigating Oct 20, 2025, 12:30 PM UTC

    Due to AWS outages, we are experiencing latency throughout the SalesIntel platform starting from 8.30ET. We are monitoring the AWS status and remediating where possible..

  2. identified Oct 20, 2025, 02:04 PM UTC

    We have identified that this issue is rooted in the inability to scale instances to support normal usage patterns, due to ongoing AWS issues. It is further impacted by newly-discovered AWS connectivity issues. We continue to monitor AWS updates. In general, requests may be very slow to process or may fail..

  3. identified Oct 20, 2025, 05:45 PM UTC

    AWS has announced mitigations being put in place that should directly improve the SalesIntel platform health. We are watching the progression of this approach. At this time, the platform is still experiencing the same degradation..

  4. monitoring Oct 20, 2025, 07:44 PM UTC

    The fixes put in place by AWS have been successful so far and SalesIntel platform services have recovered. We are continuing to monitor the situation to optimize performance, as well as to rerun any jobs that were not executed as a result of AWS outages..

  5. resolved Oct 20, 2025, 08:52 PM UTC

    This incident has been resolved..

Read the full incident report →

Major October 13, 2025

Web application and RevDriver unavailable

Detected by Pingoru
Oct 13, 2025, 06:00 AM UTC
Resolved
Oct 13, 2025, 11:39 AM UTC
Duration
5h 39m
Timeline · 3 updates
  1. identified Oct 13, 2025, 06:00 AM UTC

    We have identified an issue that impacts usage of search and search-powered features in our application and Chrome extension. We are working on resolution. While you may be able to log in, these services will not be available to you.

  2. monitoring Oct 13, 2025, 11:12 AM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Oct 13, 2025, 11:39 AM UTC

    This incident has been resolved. During this issue, some automation workflows failed. All failed workflows were re-run. In this case, you may receive two results emails. .

Read the full incident report →