SalesIntel experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 12:30 PM UTC
Type: Incident Duration: 8 hours and 22 minutes Affected Components: Salesforce Managed Package, APIs, RevDriver, Portal/Web Application Oct 20, 12:30:27 GMT+0 - Investigating - Due to AWS outages, we are experiencing latency throughout the SalesIntel platform starting from 8.30ET. We are monitoring the AWS status and remediating where possible. Oct 20, 14:04:55 GMT+0 - Identified - We have identified that this issue is rooted in the inability to scale instances to support normal usage patterns, due to ongoing AWS issues. It is further impacted by newly-discovered AWS connectivity issues. We continue to monitor AWS updates. In general, requests may be very slow to process or may fail. Oct 20, 17:45:35 GMT+0 - Identified - AWS has announced mitigations being put in place that should directly improve the SalesIntel platform health. We are watching the progression of this approach. At this time, the platform is still experiencing the same degradation. Oct 20, 19:44:59 GMT+0 - Monitoring - The fixes put in place by AWS have been successful so far and SalesIntel platform services have recovered. We are continuing to monitor the situation to optimize performance, as well as to rerun any jobs that were not executed as a result of AWS outages. Oct 20, 20:52:54 GMT+0 - Resolved - This incident has been resolved.