Salesforce incident
We have verified a fix and begun deploying it across the impacted instances. We expect all environments to receive this update by September 7, 2026.
Salesforce experienced a minor incident on September 1, 2026 affecting ARE2S and AUS14S and 1 more component, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2026, 01:56 PM UTC
Degradation Started: featurePerfDegradation
- monitoring Sep 01, 2026, 02:02 PM UTC
We're investigating an issue where a subset of B2B Commerce Cloud customers may find that the Standard Coupon Code component is not visible on the Cart page following the recent release. As a result, guest users may be unable to view or use the Standard Coupon Code component. The issue is currently limited to sandbox environments. We're working to identify the cause and determine a resolution. We'll provide an update in 30 minutes or sooner as more information becomes available.
- monitoring Sep 01, 2026, 02:27 PM UTC
We have identified a fix for the issue and are preparing it for testing. We'll validate the fix and work toward deploying it. We'll provide an update in 30 minutes or sooner as more information becomes available.
- monitoring Sep 01, 2026, 02:58 PM UTC
We're preparing a test environment that replicates the conditions of the impacted sandbox environment. Once the environment is ready, we'll validate the fix against the issue and proceed with the next steps toward deployment. We'll provide an update in 60 minutes or sooner as more information becomes available.
- monitoring Sep 01, 2026, 03:46 PM UTC
We're continuing to prepare and validate the fix for the issue affecting the Standard Coupon Code component in B2B Commerce Cloud sandbox environments. Once initial testing is complete, we'll progress the fix through additional validation before deployment. We'll provide an update in 3 hours or sooner as more information becomes available.
- monitoring Sep 01, 2026, 06:49 PM UTC
We've successfully validated the fix, which will be deployed via our regular release process. In the meantime, we are also developing a temporary workaround that affected customers can implement for immediate relief. In parallel, we're investigating whether the issue may affect additional environments beyond the sandbox environments initially identified and are assessing the appropriate remediation path. We'll provide another update as significant progress is made.
- monitoring Sep 02, 2026, 08:27 AM UTC
We're developing a Known Issue (KI) article with steps impacted customers can use to resolve the issue. The long-term fix will be included in our upcoming major release in mid October. Once the KI article is ready, we'll update this post with more details.
- monitoring Sep 02, 2026, 11:44 AM UTC
We've determined that the Known Issue (KI) article is no longer a viable workaround, since it requires a code change. We're revisiting the targeted fix we developed earlier and aim to deploy it soon. We'll share updates as development and testing progress. We'll provide an update as validation completes or when we have a significant update.
- monitoring Sep 02, 2026, 06:58 PM UTC
We're continuing to prepare the targeted fix for deployment. We encountered an intermittent issue during the release process that required us to retry part of the preparation, extending the deployment timeline. Release preparation is progressing again, and we've adjusted the rollout schedule accordingly. Once ready, we'll validate the fix in an initial environment before proceeding with the broader deployment. We'll provide another update as significant progress is made.
- monitoring Sep 03, 2026, 05:27 AM UTC
We've made progress on the Standard Coupon Code component issue within the Commerce Store in sandbox environments. As of 01:33 UTC, the fix is confirmed working on a subset of instances, and we’ve moved them on a separate trust post. Guest users on the remaining instances still can't apply coupon codes on the Cart page. We're developing and testing a fix for these instances. We'll provide an update within the next few hours or sooner as additional information is available.
- monitoring Sep 04, 2026, 06:07 AM UTC
We continue to work on resolving the issue where the standard coupon code component is not visible in B2B Commerce on Core, Developer and Sandbox environments. Since our last update, we have completed and verified testing of the fix for the store environments. The deployment of the fix is scheduled for the September 5, 2026, release window (18:00 UTC). We'll provide an update once the fix is deployed, or sooner if additional information becomes available.
- monitoring Sep 06, 2026, 02:26 PM UTC
We have verified a fix and begun deploying it across the impacted instances. We expect all environments to receive this update by September 7, 2026. We'll provide an update once the fix deployment is completed, or sooner if additional information becomes available.