Salesforce incident

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

Minor Resolved View vendor source →

Salesforce experienced a minor incident on August 18, 2026 affecting USA9004S and USA9012S, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 05:56 PM UTC
Resolved
Aug 18, 2026, 09:17 PM UTC
Duration
3h 20m
Detected by Pingoru
Aug 18, 2026, 05:56 PM UTC

Affected components

USA9004SUSA9012S

Update timeline

  1. identified Aug 18, 2026, 05:56 PM UTC

    Degradation Started: performanceDegradation

  2. monitoring Aug 18, 2026, 06:26 PM UTC

    We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

  3. monitoring Aug 18, 2026, 06:57 PM UTC

    We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

  4. monitoring Aug 18, 2026, 07:34 PM UTC

    We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

  5. monitoring Aug 18, 2026, 08:03 PM UTC

    We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

  6. monitoring Aug 18, 2026, 08:36 PM UTC

    We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.