Salesforce incident
Investigations have highlighted that additional activities within Journey Build beyond SMS are also experiencing errors when attempting to create, edit or update. We'll provide an update in 30 minute
Salesforce experienced a minor incident on August 13, 2026 affecting DB1 and DB10 and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 13, 2026, 11:42 AM UTC
Degradation Started: marketingCloudFeatureDegradation
- monitoring Aug 13, 2026, 11:52 AM UTC
We're aware that some users are experiencing errors when configuring (create/edit/update) SMS activities in Journey Builder. Ongoing automated SMS sends aren't affected. We're currently investigating and will provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Aug 13, 2026, 12:21 PM UTC
We continue to investigate errors preventing users from creating, editing, or updating SMS activities in Journey Builder. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Aug 13, 2026, 12:49 PM UTC
We attempted a redeployment of the Journey Builder app, which didn't resolve the issue, and are now investigating further. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Aug 13, 2026, 01:29 PM UTC
Investigations have highlighted that additional activities within Journey Build beyond SMS are also experiencing errors when attempting to create, edit or update. We'll provide an update in 30 minutes or sooner if additional information becomes available.