Salesforce incident
We're continuing to deploy the fix to all remaining impacted production instances as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.
Salesforce is currently experiencing a minor incident affecting BRA16 and BRA24 and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2026, 02:58 PM UTC
Degradation Started: featurePerfDegradation
- monitoring Jun 18, 2026, 03:01 PM UTC
We're aware of an issue impacting agents using record pages within Salesforce following a recent release. Customers are encountering unexpected additional pop-ups when completing activities, preventing them from working normally within the product. We're working on a fix that'll be rolled out to Hyperforce and the remaining instances will receive the fix during the standard release window. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Jun 18, 2026, 03:30 PM UTC
We've begun deploying a fix to a prioritized group of impacted HyperForce instances and some customers have begun to recover. We're actively preparing for an expedited deployment to all remaining impacted production instances. We'll provide an update in 30 minutes or sooner if additional information becomes available
- monitoring Jun 18, 2026, 03:49 PM UTC
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- monitoring Jun 18, 2026, 04:16 PM UTC
We're continuing to deploy the fix to all remaining impacted production instances as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.