Salesforce incident

We're aware of an issue impacting agent metadata services resulting in a subset of customers experiencing issues retrieving or deploying agent metadata.

Minor Resolved View vendor source →

Salesforce experienced a minor incident on May 8, 2026 affecting ARE2S and ARE4S and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 01:50 AM UTC
Resolved
May 08, 2026, 03:33 AM UTC
Duration
1h 43m
Detected by Pingoru
May 08, 2026, 01:50 AM UTC

Affected components

ARE2SARE4SAUS14SAUS16SAUS18SAUS20SAUS22SAUS24SAUS26SAUS28S

Update timeline

  1. identified May 08, 2026, 01:50 AM UTC

    Degradation Started: agentforcePerformanceDegradation

  2. monitoring May 08, 2026, 01:50 AM UTC

    We're aware of an issue impacting agent metadata services resulting in a subset of customers experiencing issues retrieving or deploying agent metadata. The team has identified and validated a fix, and are preparing for deployment to the impacted instances. We'll provide an update in 30 minutes or sooner if additional information becomes available.