Ryver incident

Locked for Upgrade message

Minor Resolved View vendor source →

Ryver experienced a minor incident on September 20, 2017, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2017, 06:59 AM UTC
Resolved
Sep 20, 2017, 09:58 AM UTC
Duration
2h 59m
Detected by Pingoru
Sep 20, 2017, 06:59 AM UTC

Update timeline

  1. investigating Sep 20, 2017, 06:59 AM UTC

    We are investigating a heavy load on some of our subsystems after the upgrade. We may need to put some of our customers into maintenance mode while we apply some changes.

  2. resolved Sep 20, 2017, 09:58 AM UTC

    The issue has been resolved and is being monitored. Our upgrade contained a bug that caused massive table scans on a 20 million record database table. We fixed the issue and ran another upgrade and are monitoring everything.