Ryver incident

Forced client refresh and false upgrade message

Notice Resolved View vendor source →

Ryver experienced a notice incident on March 4, 2019 affecting Chat Server and API, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2019, 09:08 PM UTC
Resolved
Mar 04, 2019, 09:08 PM UTC
Duration
Detected by Pingoru
Mar 04, 2019, 09:08 PM UTC

Affected components

Chat ServerAPI

Update timeline

  1. resolved Mar 04, 2019, 09:08 PM UTC

    At 20:15 UTC, a configuration change was accidentally applied to a production server that caused Ryver clients to believe a new version had been installed and attempt a refresh to get that new version. In actuality, there was no new version applied, so this was a false alarm. If you were seeing a red warning that there is a new version available, that should have stopped. Please let us know if you see any lingering issues or upgrade messages. We apologize for the inconvenience, and are taking steps to further isolate production from this type of accidental update.