Ryver incident

Heavy load - Slowness or 502/504 errors

Notice Resolved View vendor source →

Ryver experienced a notice incident on June 8, 2020 affecting Chat Server and API and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2020, 03:49 PM UTC
Resolved
Jun 08, 2020, 04:41 PM UTC
Duration
52m
Detected by Pingoru
Jun 08, 2020, 03:49 PM UTC

Affected components

Chat ServerAPISignup Site

Update timeline

  1. identified Jun 08, 2020, 03:49 PM UTC

    We are currently working to resolve a load issue that is putting stress on the web servers and causing login failures and/or 502/504 errors when performing some application operations.

  2. monitoring Jun 08, 2020, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 08, 2020, 04:41 PM UTC

    The load issue has been resolved and all services seem to be running normally.