Ryver incident

Heavy load - Slowness or 502/504 errors

Notice Resolved View vendor source →

Ryver experienced a notice incident on August 27, 2020 affecting Chat Server and API and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2020, 04:09 PM UTC
Resolved
Aug 27, 2020, 07:48 PM UTC
Duration
3h 38m
Detected by Pingoru
Aug 27, 2020, 04:09 PM UTC

Affected components

Chat ServerAPISignup Site

Update timeline

  1. investigating Aug 27, 2020, 04:09 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 27, 2020, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 27, 2020, 04:32 PM UTC

    We are currently working to resolve a load issue that is putting stress on the web servers and causing login failures and/or 502/504 errors when performing some application operations.

  4. investigating Aug 27, 2020, 04:41 PM UTC

    We are continuing to investigate this issue.

  5. investigating Aug 27, 2020, 04:42 PM UTC

    We are continuing to investigate this issue.

  6. resolved Aug 27, 2020, 07:48 PM UTC

    This incident has been resolved.