Ryver experienced a notice incident on October 3, 2022 affecting Chat Server and API, lasting 8h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Chat ServerAPI
Update timeline
- investigating Oct 03, 2022, 02:40 PM UTC
We are currently working to resolve a load issue that is putting stress on the web servers and causing login failures and/or 502/504 errors.
- monitoring Oct 03, 2022, 04:26 PM UTC
Issue is related to AWS latency. Some sites may re-connect but slowness and connection failures may continue until the problem is fully resolved.
- monitoring Oct 03, 2022, 08:25 PM UTC
Issue appears to be resolved but we are still monitoring to ensure the latency does not recur.
- resolved Oct 03, 2022, 10:57 PM UTC
Incident is resolved. No new latency issues have been detected.