Ryver experienced a notice incident on October 17, 2022 affecting Chat Server and API, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Chat ServerAPI
Update timeline
- investigating Oct 17, 2022, 02:42 PM UTC
We are currently working to identify and resolve a load issue that is putting stress on the web servers and causing login failures and/or 502/504 errors.
- monitoring Oct 17, 2022, 05:53 PM UTC
It appears that the latency issue with AWS has been resolved but we are continuing to monitor the service to ensure stability. We have an open ticket with Amazon to find out the root cause. We are very sorry for the inconvenience!
- monitoring Oct 17, 2022, 05:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 17, 2022, 06:56 PM UTC
This incident has been resolved.