Ryver incident

Users receiving a Status: 500 error when logging in or entering data

Notice Resolved View vendor source →

Ryver experienced a notice incident on March 26, 2023 affecting Ryver.com Website, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2023, 03:27 PM UTC
Resolved
Mar 27, 2023, 04:14 PM UTC
Duration
1d
Detected by Pingoru
Mar 26, 2023, 03:27 PM UTC

Affected components

Ryver.com Website

Update timeline

  1. investigating Mar 26, 2023, 03:27 PM UTC

    We are currently investigating a failure on one of our servers earlier this morning. Possible workaround: On the desktop using Chrome, if you encounter a failure in one of the browser tabs (with other apps open) and fail, close the tab and open a new tab and enter the link again and it generally works. The same appears to work on mobile devices as well. It was also found that if the above procedure does not work, rebooting the desktop seems to resolve and the workaround works.

  2. monitoring Mar 27, 2023, 03:12 AM UTC

    The server errors are clearing up. Emojis and file uploads are working in most cases.

  3. monitoring Mar 27, 2023, 10:26 AM UTC

    The issues has been resolved. All functionality has been restored.

  4. resolved Mar 27, 2023, 04:14 PM UTC

    This incident has been resolved.