Ryver incident

Some users are receiving a 500 Error when accessing Ryver.

Ryver experienced a major incident on July 12, 2023 affecting Chat Server and API and 1 more component, lasting 9h 17m. The incident has been resolved; the full update timeline is below.

Started: Jul 12, 2023, 03:33 PM UTC
Resolved: Jul 13, 2023, 12:51 AM UTC
Duration: 9h 17m
Detected by Pingoru: Jul 12, 2023, 03:33 PM UTC

Affected components

Chat ServerAPISignup Site

Update timeline

investigating Jul 12, 2023, 03:33 PM UTC

First reports received at 7:26a PDT. We are currently investigating the root cause. We are very sorry for the inconvenience.
resolved Jul 13, 2023, 12:51 AM UTC

The root cause has been found and is being resolved on all the servers. The main sites are up and stable. You should not see any issues moving forward. All other areas of Ryver will be fixed within the next couple of hours. We very sorry for the inconvenience this has caused. Mim [email protected] [email protected]