Ryver incident

Connection failures: Users are getting a 502 Bad Gateway and/or 503 Service Temporarily Unavailable

Major Resolved View vendor source →

Ryver experienced a major incident on March 14, 2024 affecting Chat Server and API and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2024, 01:38 PM UTC
Resolved
Mar 14, 2024, 01:57 PM UTC
Duration
19m
Detected by Pingoru
Mar 14, 2024, 01:38 PM UTC

Affected components

Chat ServerAPISignup SiteRyver.com Website

Update timeline

  1. investigating Mar 14, 2024, 01:38 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 14, 2024, 01:54 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 14, 2024, 01:57 PM UTC

    It appears we had a CPU spike on our database server which caused the outage. We are researching the root cause.