Ryver incident

Investigating heavy load with some reports of Gateway timeouts

Minor Resolved View vendor source →

Ryver experienced a minor incident on January 21, 2019 affecting API, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2019, 05:05 PM UTC
Resolved
Jan 21, 2019, 05:59 PM UTC
Duration
53m
Detected by Pingoru
Jan 21, 2019, 05:05 PM UTC

Affected components

API

Update timeline

  1. investigating Jan 21, 2019, 05:05 PM UTC

    Some users are reporting Gateway timeout messages while trying to log in, or perform certain activities in the Ryver client. We are investigating a heavier than normal server load and looking for a root cause. The issue seems to be intermittent and is not impacting all users.

  2. monitoring Jan 21, 2019, 05:39 PM UTC

    The period of heavy load has subsided. We are investigating the source.

  3. resolved Jan 21, 2019, 05:59 PM UTC

    This incident has been resolved.