Ryver incident

Heavy load - Slowness or 502/504 errors

Notice Resolved View vendor source →

Ryver experienced a notice incident on August 19, 2020 affecting Chat Server and Signup Site, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2020, 08:42 PM UTC
Resolved
Aug 19, 2020, 09:56 PM UTC
Duration
1h 13m
Detected by Pingoru
Aug 19, 2020, 08:42 PM UTC

Affected components

Chat ServerSignup Site

Update timeline

  1. investigating Aug 19, 2020, 08:42 PM UTC

    We are currently working to resolve a load issue that is putting stress on the web servers and causing login failures and/or 502/504 errors when performing some application operations.

  2. monitoring Aug 19, 2020, 09:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2020, 09:56 PM UTC

    This incident has been resolved.