Ryver incident

Users are receiving a "503 Service Temporarily Unavailable" message

Major Resolved View vendor source →

Ryver experienced a major incident on December 6, 2024 affecting Chat Server, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2024, 08:53 PM UTC
Resolved
Dec 06, 2024, 10:58 PM UTC
Duration
2h 5m
Detected by Pingoru
Dec 06, 2024, 08:53 PM UTC

Affected components

Chat Server

Update timeline

  1. investigating Dec 06, 2024, 07:36 PM UTC

    We are currently investigating this issue

  2. investigating Dec 06, 2024, 07:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 06, 2024, 08:53 PM UTC

    The issue is outstanding. The initial reboot of the database server appeared to resolve but did not fully. We are continuing to investigate.

  4. investigating Dec 06, 2024, 09:01 PM UTC

    We are continuing to investigate this issue.

  5. resolved Dec 06, 2024, 10:58 PM UTC

    The issue has been resolved. We will continue to monitor this issue to ensure the root cause is resolved.