Ryver incident

Users receiving 503/504 Error messages. Performance slow.

Notice Resolved View vendor source →

Ryver experienced a notice incident on December 9, 2024 affecting Chat Server, lasting 21h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 01:50 PM UTC
Resolved
Dec 10, 2024, 11:17 AM UTC
Duration
21h 27m
Detected by Pingoru
Dec 09, 2024, 01:50 PM UTC

Affected components

Chat Server

Update timeline

  1. investigating Dec 09, 2024, 01:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 10, 2024, 12:36 AM UTC

    A fix has been implemented that relieved the stress on the database server. Additionally, we will be adding database indexes to the user notification area to improve alerting and notification receipt. We are continuing to monitor this issue to ensure performance and reliability are maintained. Thank you for your patience!

  3. monitoring Dec 10, 2024, 11:05 AM UTC

    Maintenance is complete. Service has been restored.

  4. resolved Dec 10, 2024, 11:17 AM UTC

    This incident has been resolved.