Rydoo incident

Downgraded performance

Notice Resolved View vendor source →

Rydoo experienced a notice incident on January 30, 2023 affecting Expense and Mobile, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2023, 08:14 AM UTC
Resolved
Jan 30, 2023, 10:31 AM UTC
Duration
2h 16m
Detected by Pingoru
Jan 30, 2023, 08:14 AM UTC

Affected components

ExpenseMobile

Update timeline

  1. investigating Jan 30, 2023, 08:14 AM UTC

    We are experiencing a downgraded performance on both our mobile and web app mainly related to our image service for uploading receipts. Our team is investigating and identifying the issue.

  2. identified Jan 30, 2023, 09:50 AM UTC

    The issue has been identified and we are currently implementing a fix for our image service. There is a backlog of images that is being processed and we expect to have all impacted expense images restored <1h.

  3. resolved Jan 30, 2023, 10:31 AM UTC

    A fix has been implemented and the issue has been fully resolved. Our apologies for the inconvenience this issue might have caused.