Rydoo incident

Receipt images not displaying

Minor Resolved View vendor source →

Rydoo experienced a minor incident on April 3, 2025 affecting Expense and Mobile, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 07:20 AM UTC
Resolved
Apr 03, 2025, 10:48 AM UTC
Duration
3h 28m
Detected by Pingoru
Apr 03, 2025, 07:20 AM UTC

Affected components

ExpenseMobile

Update timeline

  1. investigating Apr 03, 2025, 08:13 AM UTC

    The receipt images are currently not being displayed, we'll keep you informed on any progress.

  2. identified Apr 03, 2025, 08:13 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 03, 2025, 08:13 AM UTC

    Receipt images are available again, but we'll continue monitoring. Any uploads that were done between 9:16 and 9:24 CEST might need to be re-uploaded. Our apologies for any inconvenience.

  4. monitoring Apr 03, 2025, 08:14 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 03, 2025, 10:48 AM UTC

    This incident has been resolved.