Rybbon experienced a minor incident on September 7, 2021 affecting BHN Rewards Application - app.rybbon.net, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2021, 02:24 PM UTC
We are currently experiencing email delivery outages. Delivery of all emails from the system is impacted because of this outage. This affects the reward deliveries and operational emails such as order confirmation emails and one-time password emails. We are working with our email provider to restore the email service as soon as possible. We will be posting an update once we have an update from our email provider. You will still be able to place orders in the system either via the UI or via API. Reward emails will be held and will go out automatically once the issue is resolved. Thank you for your patience.
- monitoring Sep 07, 2021, 03:22 PM UTC
The email deliverability issues have been resolved. We are monitoring the email deliveries.
- resolved Sep 07, 2021, 07:20 PM UTC
This incident has been resolved.