Rybbon incident

AWS Infrastructure routing issue

Major Resolved View vendor source →

Rybbon experienced a major incident on October 9, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2021, 10:30 AM UTC
Resolved
Oct 09, 2021, 10:30 AM UTC
Duration
—
Detected by Pingoru
Oct 09, 2021, 10:30 AM UTC

Update timeline

  1. resolved Oct 19, 2021, 05:31 AM UTC

    Conflicting AWS routes added as a part of internal changes resulted in certain Webhook URLs from partner platforms becoming unreachable. This resulted in dropped messages from partners regarding the survey/webhook events.