Rybbon incident

Spark Post issue - Email Notification affected

Notice Resolved View vendor source →

Rybbon experienced a notice incident on September 11, 2023 affecting BHN Rewards Application - app.rybbon.net, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 12:51 PM UTC
Resolved
Sep 11, 2023, 01:05 PM UTC
Duration
13m
Detected by Pingoru
Sep 11, 2023, 12:51 PM UTC

Affected components

BHN Rewards Application - app.rybbon.net

Update timeline

  1. monitoring Sep 11, 2023, 12:51 PM UTC

    We are experiencing some delays in getting the email notification on all of our BHN Rewards Application. We have already find out the root cause of the issue which is delay in receiving the emails notification from to Spark Post. We have rectified the issue now. You should able to receive all the email notification as of now which was sent by the application earlier. Regards, Application Team BHN Rewards.

  2. resolved Sep 11, 2023, 01:05 PM UTC

    This incident has been resolved.