Rybbon incident

AWS Infrastructure downtime reported

Minor Resolved View vendor source →

Rybbon experienced a minor incident on October 20, 2025 affecting BHN Rewards Application - app.rybbon.net and BHN Rewards API, lasting 8h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:03 PM UTC
Resolved
Oct 21, 2025, 01:22 AM UTC
Duration
8h 18m
Detected by Pingoru
Oct 20, 2025, 05:03 PM UTC

Affected components

BHN Rewards Application - app.rybbon.netBHN Rewards API

Update timeline

  1. identified Oct 20, 2025, 05:03 PM UTC

    We are currently facing an issue with the BHN Rewards API due to AWS service provider is having issue in network load balancers and are now seeing connectivity and API recovery for AWS services. We will keep you posted the status of the service when the services would get restored.

  2. resolved Oct 21, 2025, 01:22 AM UTC

    The issue has been successfully resolved. All services, including the BHNR API, have been verified and are now functioning as expected. We will continue to monitor the systems to ensure stability.